Frequently asked questions

Every used phone and laptop is graded New, Like New, Excellent or Good based on cosmetic wear and battery health — the exact grade and warranty are shown on each product page.

You can reach us by WhatsApp, phone, or email at info@supergolden.ae. Our contact details are also shown in the footer of every page.

Our team is available during the business hours shown in the footer of our website. WhatsApp messages sent outside these hours will be answered as soon as we are back online.

We deliver across seven Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. If your address is outside these areas, this will be shown before you complete checkout.

Yes — delivery is free on orders above AED 999. Orders below this amount have a small flat delivery fee, shown clearly before you place your order.

Browse our catalogue, add items to your bag, and go to checkout. Sign in or create an account with your mobile number, confirm your delivery address and location, and place your order — no payment is needed online since we currently accept Cash on Delivery only.

No — you can browse and add items to your cart as a guest. You will need to create a free account with your mobile number to complete checkout and place an order.

Yes, as long as the order has not yet been dispatched. Contact us on WhatsApp or by phone with your order number as soon as possible and we will update it if the new address is within our delivery area.

Place the order, we call to confirm it, and the courier collects the exact amount in cash at your door. Nothing is charged before that.

Yes, any time before it is dispatched. Open the order in your account and tap Cancel, or message us on WhatsApp.

We currently accept Cash on Delivery (COD) only, in AED. Please have the exact order amount, shown on your order confirmation, ready for our delivery partner. Online payment by card and digital wallet is planned for a future update.

Most orders are eligible for COD. If an order value falls outside what we can accept for COD, this will be shown to you at checkout before you place the order.

Seven days from delivery, in the original condition and packaging.

You can request a return within 7 days of delivery if the item is unused, in its original condition, and includes all original accessories and packaging. See our Return & Refund Policy for full details, including specifics for used phones and laptops.

Yes. Used devices carry the seller warranty period stated on the product page and your invoice at the time of purchase, separate from the 7-day return window. New accessories (earbuds, chargers, etc.) carry the applicable manufacturer or seller warranty. A fault after your return window is handled as a warranty claim rather than a return.

Open the delivered order under "My Orders" in your account and tap "Request a return," or message us on WhatsApp with your order number. We will arrange a free pickup once your return is approved.

Since we operate on Cash on Delivery, approved refunds are sent by bank transfer once the returned item passes inspection, not as cash. Our team will confirm the details with you during your return request.

Two to five working days depending on your emirate and area. You can check yours on any product page.