Cancellation Policy

Overview

We understand that plans change. This policy explains how and when you can cancel an order placed with Super Golden.

Cancelling Before Dispatch

You may cancel an order free of charge at any time before it has been packed and dispatched. To cancel:

• Go to "My Orders" in your account, open the order, and use the cancel option if shown, or
• Message us on WhatsApp or call us with your order number, and our team will cancel it for you.

Since Super Golden operates on Cash on Delivery, no payment is collected upfront, so a cancellation before dispatch requires no refund — nothing has been charged yet.

Cancelling After Dispatch

Once an order has been packed and handed to our delivery partner, it can no longer be cancelled in the system. If you no longer want the item at that point, you may decline it at the door, or request a return once delivered, in line with our Return & Refund Policy.

Order Confirmation Call

Every order goes through a confirmation call before it is packed. If we are unable to reach you after reasonable attempts, or if you tell us during that call that you no longer want the order, it may be cancelled automatically. Keeping your phone number reachable helps avoid unnecessary cancellations.

Cancellation by Super Golden

We may need to cancel an order, in whole or in part, in situations including:

• The item is out of stock or no longer available after the order was placed.
• A pricing or listing error is discovered.
• Your delivery address falls outside our serviceable Emirates.
• We are unable to verify or reach you to confirm the order.
• We reasonably suspect the order is fraudulent or abusive (for example, repeated refused COD deliveries).

If we cancel any part of your order, we will let you know the reason by phone, WhatsApp, or email.

Partial Cancellations

If your order contains multiple items and only some are unavailable, we will contact you to confirm whether you would like to proceed with the remaining items or cancel the full order.

Refunds for Cancelled Orders

As Super Golden currently operates on Cash on Delivery, no payment is taken at the time of ordering, so a cancelled order does not require a refund in almost all cases. If a payment was collected in a specific case (for example, a partial advance agreed with our team), any refund due will be processed to your bank account within [PLACEHOLDER: exact refund processing time].

Contact Us to Cancel

To cancel an order, or if you have any question about this policy, please WhatsApp us or email info@supergolden.ae with your order number as soon as possible.