Privacy Policy

Introduction

This Privacy Policy explains what personal information Super Golden ("we," "us," "our") collects when you use our website and place an order, how we use it, and the choices available to you. By using our website or placing an order, you agree to the collection and use of information as described here.

Information We Collect

We collect the following information as part of running our store:

• Account details — your name, mobile number, and, if you choose to provide one, your email address. Your mobile number is used as your login and is required to create an account.
• Delivery information — your delivery address, and, where you provide it at checkout, your precise delivery location (captured via your device's GPS, or a manually pasted map link) so our delivery partner can find you accurately.
• Order information — the products you order, order value, order status, and order history.
• Communications — messages you send us via WhatsApp, phone, or email regarding an order, return, or general enquiry.
• Technical information — basic information such as your browser type and device, collected automatically to keep the website working correctly and securely.

How We Use Your Information

• To process, confirm, and deliver your order, including calling you to confirm order details before dispatch.
• To use your delivery location to help our delivery partner reach you accurately and reduce failed deliveries.
• To provide customer support, including handling returns, warranty claims, and general enquiries.
• To send order-related updates (confirmation, dispatch, delivery) by SMS, WhatsApp, or email.
• To maintain the security of our website and prevent fraudulent orders.
• To improve our products, catalogue, and website based on how customers shop with us.

We do not use your mobile number for marketing without your consent, and we do not sell your personal information to third parties.

Cash on Delivery and Your Information

Because Super Golden currently operates on Cash on Delivery, we rely on an accurate name, phone number, and delivery address/location to confirm and complete every order. This information is shared only with our own team and the delivery partner assigned to your order, solely for the purpose of completing your delivery.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to keep you logged in, remember items in your cart, and understand how our website is used so we can improve it. You can control or disable cookies through your browser settings, though some parts of the website (such as staying logged in or keeping your cart) may not work correctly if cookies are disabled.

Sharing Your Information

We share personal information only where necessary to run our business, specifically:

• With delivery/courier partners, to deliver your order.
• With payment processors, once online payment is introduced, solely to process that transaction.
• Where required by law, regulation, or a valid legal request from a UAE authority.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Data Retention

We retain your account and order information for as long as your account is active and as needed to comply with our legal, accounting, and reporting obligations. You may request deletion of your account data at any time, subject to information we are required to keep for order/warranty/legal record-keeping purposes.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or loss. No method of transmission or storage is 100% secure, but we work to keep your information appropriately protected.

Your Rights

You can review and update your name, mobile number, email, and saved addresses at any time from your account's Privacy Centre. You may also contact us to request a copy of the personal information we hold about you, or to request that we correct or delete it, subject to any legal or order-related record-keeping requirements.

Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time as our business, services, or legal obligations change. The current version will always be available on this page.

Contact Us About Your Data

For any question about this Privacy Policy, or to request access to, correction of, or deletion of your personal information, please contact us via WhatsApp or email info@supergolden.ae.

[PLACEHOLDER: registered company/legal entity name acting as data controller, for formal data-protection correspondence]