Shipping & Delivery Policy

Where We Deliver

Super Golden currently delivers across seven Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. If your delivery address falls outside a serviceable area, this will be shown to you before you complete checkout, and our team will let you know during the confirmation call if any part of your order cannot be delivered.

Delivery Charges

Delivery is free on orders above AED 999. Orders below this amount are charged a flat delivery fee, shown clearly on the cart and checkout pages before you place your order. Delivery charges may vary slightly by Emirate or area and are always confirmed before payment is due.

Delivery Timeframe

Most orders are delivered within 2 to 5 working days of confirmation, depending on your Emirate, the specific area, and product availability. Working days exclude Fridays, public holidays, and any days affected by circumstances beyond our control (severe weather, courier disruptions, etc.). If an item is delayed beyond the estimate shown at checkout, our team will contact you with an update.

Order Confirmation Call

After you place an order, our team calls to confirm the order details, your delivery address, and your availability before it is packed and dispatched. This step helps us avoid failed deliveries and confirms that Cash on Delivery works for you at the amount shown. Please keep your phone reachable after placing an order so we can confirm quickly.

Cash on Delivery at Your Doorstep

Super Golden currently accepts Cash on Delivery (COD) only — online payment is planned for a future update. Please have the exact order amount, shown on your order confirmation and invoice, ready in AED (UAE Dirhams) for our delivery partner at the time of delivery.

Accurate Delivery Location

At checkout, we ask you to confirm your delivery location using your device's GPS (or a pasted Google Maps link if GPS is unavailable). Providing an accurate pinned location, alongside a complete written address, significantly reduces delivery delays and failed attempts, especially in areas that are difficult to describe by address alone.

Failed or Unreachable Deliveries

If our delivery partner cannot reach you or complete delivery after reasonable attempts (for example, an unreachable phone number, an incorrect address, or repeated unavailability), the order may be returned to us and, at our discretion, cancelled or held for a re-delivery attempt. Repeated failed COD deliveries on an account may affect the ability to place future COD orders.

Order Tracking

You can track the status of your order at any time from your account under "My Orders," or using the order number and phone number on our order tracking page. You will see status updates as your order is confirmed, packed, dispatched, and delivered.

Questions About Delivery

If you have any questions about a delivery, or need to update your address or delivery instructions after placing an order, please contact us as soon as possible via WhatsApp or by email at info@supergolden.ae, quoting your order number.